Product Quality and Customer Service
With value as its foundation, the company leads quality innovation and has developed a “world-class Made-in-China” quality management model driven by innovation as the core force. We have obtained certifications for ISO 9001:2015 Quality Management System and IATF 16949:2016 Quality Management System for the Automotive Industry. While ensuring product quality, the company takes “creating value for customers” as both the starting point and ultimate goal of its corporate strategy and business operations. In line with the “customer-centric” requirement in our quality policy, we strive to build high-quality customer service.
Strict Product Quality Control
We have established a full-process quality management system covering the entire cycle from customer needs to customer satisfaction. In key links including R&D, production, testing, and delivery, we apply precision quality tools such as:
- DOE Design of Experiments
- FMEA Failure Mode and Effects Analysis
- MSA Measurement System Analysis
- SPC Statistical Process Control
- 5W1H Analysis Method
- Fishbone Diagram
- Mistake-Proofing
Customer Service Management
The company has formulated management documents including the Customer Management System, Product After-Sales Service System, and Product Sales Management System. You can inquire about the customer service hotline through channels such as the official website and customer service feedback to access services including demand matching, inquiry resolution, and complaint handling. Our company responds to customer complaints promptly, and relevant departments will provide solutions. After resolving customer complaints, we conduct follow-up visits to ensure customers are truly satisfied with the handling methods and results.
